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We understand that sometimes things can go wrong. You’re important to us, so if you’ve reason to complain we want to know so we can resolve any issues as quickly as possible and in a professional and helpful way.
How to get in touch if you wish to make a complaint
You can call us on: 0113 228 0900
(Open weekdays 8:30am to 5:30pm)
*call charges will vary
You can send a letter to: 1825 Clayton Wood Close, West Park Ring Road, Leeds, LS16 6QE
You can email us at: firstname.lastname@example.org
*Please note email is not a secure form of communication. Please do not send any sensitive personal information.
What if you’re not happy with the outcome?
We fully support and adhere to the FCA’s rules on complaint handling. If you have a complaint and we can't reach agreement with you, you may be able to take your complaint to the Financial Ombudsman Service (FOS). Full details can be found on the FOS website.